OVERVIEW

The Senior Security Systems Engineer (SSE) will perform a key role in leading the day-to-day operations of physical access control, CCTV, and other physical security systems for our organization and will report directly to the AVP of Corporate Security. The role will support site security team and perform a broad set of tasks including technical applications support of access control and CCTV systems management, Emergency Notification systems, and support of field security devices. Responsible for providing technical Subject-Matter Expertise (SME). The SSE will also be required to assist in security systems commissioning activities, in the design and testing of system enhancements and project activity for new installations or upgrades.

The SSE supports the Corporate Security and Life Safety in its overall mission in providing a safe and secure environment for Northwest staff and members. The role requires someone with advanced technical knowledge and the ability to provide outstanding levels of security service in a fast-moving, dynamic, and flexible environment.

The ideal candidate will have proven success in a security technology or related role. A technical understanding of hardware, software, development, and production support methodologies, as well as project management experience is desired. While primary duty hours are day shift, candidates must be flexible to work in the event of emergencies or other operational needs.

RESPONSIBILITIES

• Application Manager for Kantech access control system and CCTV
• End user management; application configuration; functionality; compliance and performance monitoring
• Conducts physical system inspections and audits, monitors system performance and alarms, identifies, and tracks system deficiencies and takes corrective action if any system components fail
• Investigate and troubleshoot issues by determining root cause to remediate application issues and develop proactive measures to prevent future occurrences
• Designing, developing, implementing, and evaluating training plans, business systems and policies to aid in increased awareness and organizational security
• Change Implementation responsibility for support processes and management of the security systems from an operational perspective and application owner, and third-party contractors
• Centrally document system designs, configurations, and troubleshooting guidance by writing and diagramming relevant information and creating FAQ's for supporting common issues
• Maintain a general understanding of security industry technology trends and a thorough understanding of all company products and services and technologies
• Build partnerships with internal and external stakeholders to ensure collaborative success and keep abreast of new and improving technologies and solutions
• Provide well-written reports and verbal brief outs on projects, initiatives and or other technology updates as assigned
• Serve as a point of escalation, guidance, training, and mentoring for Operations staff and partners
• Routinely exercising independent discretion and judgment to oversee all physical security systems
• Printing badges for employees and contractors as needed on a scheduled and drop-in basis
• Oversight of contractors and vendors performing work on physical security technology and equipment
• Collaborating with Information Technology staff to conduct operational testing and ensuring system maintenance is conducted for reliability of systems
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

QUALIFICATIONS

• Associate degree in Electronics, Information Systems, or a related field
• Minimum 5-7 years relevant experience in administering physical security systems for a medium to large size agency, including security applications software and hardware
• Physical Security Systems programming, management, design, and emergency management
• Software, hardware, and systems development life cycles and process improvement techniques
• Knowledge of Access Control systems to include Physical Identity Access Management (PIAM), Physical Access Control Systems (PACS),
• Visitor Management Systems (VMS), Access Control Devices & Equipment
• Knowledge of IT systems and configuration, incl. networking of security systems and devices.
• Proficient working knowledge of servers; applications; databases; Windows OS; networks; and peripheral hardware
• Card Access Systems, Video Systems Management, and Key Control
• Strong verbal and written communication skills
• Strong organizational and time management abilities
• Excellent attention to detail and quality
• Strong analytical, critical thinking and problem-solving skills
• High degree of comfort in fast-paced dynamic / ambiguous environment
• Ability to obtain and maintain a Secret level security clearance