We’re looking for two (2) IT Operations Support Technicians to join our team!  In this position, you will be at the forefront of delivering outstanding service to the credit unions that we serve, providing resolution for routine and complex issues, and offering technical implementation assistance for our immediate payments product offering. 

The ideal candidate for this position is a technically proficient problem-solver with exceptional customer service skills that possesses understanding of payment, financial, and/or banking products with a collaborative mindset, proactive attitude, and keen attention to detail. 

While candidates can be based in any state where we have a presence, we prefer individuals in the greater Columbus, Ohio, or Jacksonville, Florida, area where we have a physical office presence. Our work environment is primarily home/virtual with office onsite presence as appropriate.

Responsibilities:

• Establishes effective relationships with members and internal teams to understand product structures, customer operational processes, and           workflows to ensure optimal product delivery.
• Works directly with member credit unions and support staff to resolve immediate payment technical issues.
• Serves as the initial escalation point for internal and external resources for complex immediate payment issues by assessing the situation and       initiating appropriate action and then follows up with Level 2 support staff to ensure timely and high-level member satisfaction with problem             resolution.
• Works directly with member credit unions to assist with technical implementations. Responsible for the installation, set up and configuration of       designated technical products, participates in customer meetings to understand and document business requirements, performs testing, and         validation of proper functionality.

Desired Qualifications:

• Associate’s degree in computer science or related field
• Minimum of three years of progressive experience in customer service, payment processing, product support, and/or operations
• Familiarity with industry-related technologies and tools such as Rest APIs, JSON, and Postman
• Familiarity with DevOps/software deployment methodologies and tools such as Azure Insights and logging
• General working knowledge of network topology and data flows
• Expertise in troubleshooting technical issues and providing clear explanations to customers
• Strong verbal and written communication skills
• Excellent analytical, listening, and organizational skills
• Preferred experience in financial operations and sales

About Corporate One:

We are a leading wholesale financial services provider to more than 700 of America’s credit unions. As a trusted and highly respected investment, funding, and payment solutions partner to credit unions for over 70 years, Corporate One has developed innovative solutions for credit unions throughout our history. We, along with our subsidiary companies (CUSOs), Lucro Commercial Solutions and Accolade Investment Advisory are committed to our member credit unions and their mission to help their communities thrive.

Why Should You Apply?

Employment with Corporate One includes being part of a mission-driven culture that values our members and our staff. Our team makes a difference to credit unions and the communities they serve and as a member of our executive team you will impact our strategic direction and business objectives. On a day-to-day basis, you’ll enjoy a friendly and casual work environment where personal autonomy, self-initiative, innovative thinking, and continuous learning are highly valued.

We are proud to offer:

• Organizational Strengths: Corporate One Federal Credit Union is one of the nation’s largest and most progressive corporate credit unions,           with more than $7.0 billion in assets and an average staff tenure of 10+ years.
• Competitive Compensation & Benefits: Corporate One offers competitive compensation, a generous 401(k) matching contribution, and               quality health and ancillary benefits. Executive benefits available as well.
• Work-Life Balance: Generous PTO (Paid Time Off) starting with four weeks/year, 11 paid holidays, and paid parental leave.
• Learning and Development: We provide a full library of online training as well as group and individual training, and coaching, all focused              toward helping you grow and be successful. External development is also available.
• Additional Benefits Too Cool to Not Mention: Ongoing special events throughout the year, flexible dress code, computer setup provided,           tuition reimbursement, wellness program, gym membership reimbursement, and more!

Corporate One Federal Credit Union is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

As the financial landscape continues to evolve, so do we. That is why it is an exciting time to join our team! Please visit our website to learn more at Corporateone.coop/careers